Security & Privacy
Information Collected by Luxtrada
We collect personal information (eg. name, address, telephone number, email address, billing and account information, credit or debit card information) from you only when you voluntarily provide us with this information, such as when placing an order through the website, establishing an account or adding information to your account, contacting us with a comment or question, requesting a catalog and signing up to receive emails about our latest products and services. While not personal information by itself, the Luxtrada also collects and retains information about purchases you make on the website.
When you visit the website, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our website in a variety of ways, including by determining whether you have visited the website in the past and which pages of our website you have visited. Please note that certain pages of the website may not function properly if cookies are turned off. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off your browser.
We may use third party advertising companies to serve Luxtrada advertisements on our website or other websites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and understand your visits to our website. These selected companies also provide this information to us which we use for marketing purposes.
How We Use Your Information
We use personal information collected on the website for the following purposes:
for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);
to improve the content, appearance and utility of the website;
to understand your needs and preferences;
to develop, market, sell or provide products and services;
to conduct surveys, research and evaluations;
to manage and develop our business and operations, administer accounts, and collect and process payments;
to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
In order to serve you better, we may combine information you provide to us on the website with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.
How We May Share Information
We may share your information collected on this website with its subsidiaries or affiliated companies, including those located in other countries.
We also may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor website activity, serve website content, help to maintain our customer database and administer emails, surveys, or contests. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.
We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the website, or Luxtrada or its affiliates or third parties.
We are concerned about the safety of children when they use the Internet and does not knowingly request or collect personally identifiable information online from any person under the age of thirteen.
We use certain security measures to protect the personal information you submit to the Site. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.
Managing Your Personal Information
To allow us to serve you better we encourage you to regularly review and update your personal information.
You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.
The Luxtrada Company
20736 Lysoming Street
Walnut, California 91788, USA
M-F 9 am - 5 pm PST
When contacting us, please be sure to provide us with your exact email address, name, mailing address and/or telephone number(s) in order to be sure we handle your request correctly.
Following any of these requests, some of your personal information may be retained for a period of time; for example, to process a pending transaction you have made through the website, to follow-up on a request, resolve a dispute, or for similar reasons. Some personal information also may continue to be stored on "back up" files for financial, legal or technical reasons.
If you do not wish to receive email from Luxtrada in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Luxtrada email that you receive, emailing us at email@example.com with your request to be removed from our email list.
Updating This Policy - Notices
This policy is effective January 1, 2019